8 Internal Investigation Tips It’s important to launch an internal investigation as soon as possible after a complaint is received.
When an employee makes a complaint, either through the company’s hotline, verbally to his or her manager or through any other avenue, it’s important for the company to start the internal investigation process quickly. If you’re involved in handling internal investigations for your business, there are steps and tools that can improve your effectiveness in managing all parts of an internal investigation. These eight steps can help you improve the investigation process in your workplace. 1. Follow Workplace Policy It’s important to follow the company’s policies for handling different types of allegations (harassment, discrimination, privacy, theft, etc). Workplace policies may dictate that different types of complaints require different procedures. In addition, the company code of conduct is a great place to start gathering information on the behavior that is expected of employees and to determine whether the activity being reported violates workplace policies. Aside from